DeFi OpsDeck

A mid-sized DeFi lending protocol approached us after a near-miss. A dependency vulnerability was flagged by a security researcher late on a Friday, and the core team spent six hours in Discord figuring out who held which multisig key, who was authorized to pause the contract, and how to communicate with users.

Nothing was actually exploited. But the chaos exposed a reality their investors had been flagging for months: the protocol had $180M in user funds and zero operational documentation. Governance decisions happened in Telegram. Multisig procedures lived in one contributor's head. Contributor offboarding had never occurred; people just stopped showing up.

We deployed DeFi OpsDeck, a complete operational playbook system built for crypto-native teams. The package included an incident response runbook with severity tiers and escalation paths, multisig key management procedures with rotation schedules, a governance operations manual covering proposal lifecycle from forum post to execution, contributor onboarding and offboarding SOPs, treasury operations checklists, and a communications crisis template library.

Everything was delivered in Notion with role-based access. Templates were pre-configured for their specific chain, protocol type, and team structure. The core team held one 90-minute walkthrough session; the rest was self-serve.

Incident response time dropped from "six hours of Discord chaos" to a 45-minute structured process, validated during a subsequent oracle depeg event.